Standard Platform Support SLA

This Software Support SLA describes the policies and procedures under which BizViz Technologies Pvt Ltd. (“BDB”) provides support services (“Support Services”) for its proprietary software product(s) (“Software”) to its customers (each, a “Customer”).

Support Services are provided for the Software pursuant to the separate license agreement under which Customer has purchased Support Services (“License Agreement”) and are subject to the terms and conditions of that License Agreement and the terms of this Support Policy. Support Services are provided for the term specified herein, or for the period otherwise specified in the License Agreement.

Support Services are provided through BDB’s customized support email ID’s or dedicated Jira access to customer portal or as finalized in the support SOW

This Support Policy sets forth expectations for Support between the Customer organization and BDB’s Customer Support organization, including:

A. Who is authorized to submit issues?

B. How to submit issues?

C. What types of issues are supported?

D. How and when does BDB resolve and close the reported issues?