Support
  • BDB Support
    • Standard Platform Support SLA
      • Scope of Support Services
      • Incident Submission and Resolution
      • Support Policy
    • BDB Support for E2E Service built on Platform
      • Services
      • Services and Activities in Scope
      • Problem Management
      • Performance Management
      • Monitoring Management
      • Transition Services
      • Out of Scope Services
      • SOW Change Methodology
      • Application Service Levels
      • Steady State Governance
      • Communication /Reporting
      • Escalation Matrix
  • BDB Training Packages
    • Objective of Training
    • Training Courses1-Freshers-3 Month Plan
    • Training Schedule
    • 9 Weeks Training Program for New joiners
    • Data Analyst Training (Dashboard Creation)
    • Data Science Usage Training in BDB DS Lab
    • Data Engineering Training in BDB
    • Pricing
    • BDB Skills
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  1. BDB Support
  2. BDB Support for E2E Service built on Platform

Communication /Reporting

Report Name
Frequency
Meeting Purpose
Reporting Metrics
Report Delivery Owner

Monthly report

Monthly

Support Performance Monthly Status of SLA

Performance

SLA metrics

Future plan

Service Operations Manager

Capacity Planning and Operational Updates.

Capacity Request Approvals and Re-baseline

Transition Update report ( If applicable )

Weekly

Transition updates for use-cases

Transition Status

Future use-cases

Action plan

Service Operations Manager

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Last updated 2 years ago