# Services The scope of this Statement of Work (SOW) encompasses the maintenance of the Data Platform together with the associated Use cases/dashboards deployed on the Data Platform. The methodology and approach are described below in detail. ### Maintenance Services * Supplier is required to provide L1, L2, and L3 support for the Data Platform post-transition to support. * Supplier is required to provide L1, L2, and L3 support for the Use cases/dashboards deployed on the data platform post-transition to support. * Supplier is required for end-to-end transitioning of use case/dashboard to support following the predefined transitioning approach (If required). ### **L1** Support includes activities like basic troubleshooting, account creation, guiding the usage of self-service capability, the first point of contact, etc. ### **L2** Support includes activities like in-depth technical support for the resolution of an incident that cannot be resolved by the L1 team. It does not include any application code changes or release-related updates. ### L3 Support includes activities like changes in the application code for the resolution of an incident. The L3 support also takes care of the bug fixes & proactive analysis of incidents. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bdb.ai/support-1/bdb-support/bdb-support-for-e2e-service-built-on-platform/services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.