> For the complete documentation index, see [llms.txt](https://docs.bdb.ai/support-1/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bdb.ai/support-1/bdb-support/bdb-support-for-e2e-service-built-on-platform/out-of-scope-services.md).

# Out of Scope Services

The following Services are out of the scope of this Statement of Work:

* Architecture changes·
* New requirements·
* Pipeline code changes/enhancements·
* Changes requiring code modification/optimization/enhancement·
* QA, testing & deployment of changes·
* Version upgrades in the platform·
* Project development activities·
* Detailed user requirement preparation·
* Business analysis work·
* Infrastructure management including database administrative activities·
* Services for other applications not presently included as one of the covered applications·
* Support activities for 3rd party applications.
* Managing and reporting 3rd party (other vendor or Customer’s teams) OLA’s/SLA’s activities

{% hint style="info" %}
*<mark style="color:green;">Please Note:</mark> All the not explicitly mentioned tasks in scope are to be considered as the Out-of-Scope Service.*
{% endhint %}