Monitoring Management

This process ensures the environment is proactively monitored to identify any potential issues and to take corrective actions.

Team will analyze the critical alerts based on the proactive monitoring alerts setup & work on corrective actions to ensure overall system stability, reliability & availability.

Key Activities

Activities in Supplier scope	Activities in Customer scope
Activities in Customer scope	Approve the corrective action
Corrective action	Act as a point of escalation
Communicate to stakeholders if action required by them