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Reconnecting to a Data Connector

Reconnect instantly fixes Data Connector connectivity issues by simply reinitializing the session without altering the saved configuration.

Use Reconnect to re-establish connectivity for a Data Connector after credential updates, network changes, or transient failures. Reconnect re-tests and re-initializes the session without changing the connector’s saved configuration.

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When to use Reconnect

  • Password/API key was rotated or refreshed.

  • Source network/VPN/firewall changed.

  • The connector shows an error or disconnected status.

  • After fixing connectivity settings outside the platform (e.g., DB allowlist updated).

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Steps

  1. Navigate to the Standard Connectors list.

  2. Select the Data Connector you want to re-establish.

  3. Click the Reconnect icon for the selected connector.

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Notes & tips:

  • Reconnect does not modify connector settings (host, port, credentials). Use Edit if you need to change them, then Save and Reconnect if prompted.

  • After reconnecting, open a dependent Dataset or Data as API and run a quick query/test to validate end-to-end access.

  • If your connector supports a Test Connection action, use it before/after reconnect to confirm status.

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Troubleshooting

  • Reconnect icon disabled: Ensure you have permission on this connector, or the connector is not already in a healthy state that disallows reconnect.

  • Reconnect succeeds but queries fail: Verify database/schema privileges, network allowlists, and that credentials are current.

  • Persistent failure: Edit the connector, re-enter credentials or TLS/SSL options, Save, then Reconnect. Check VPN/proxy/firewall rules.

  • Downstream errors remain: Refresh/retry the dependent Dataset, Data Store, or Data as API; some assets may cache connections.