Resetting your BDB Password

Get steps to reset the password for your user account using the Forgot Password option.

Resetting and Changing Passwords

The platform provides two methods to reset or update a password:

  1. Forgot Password option on the Sign-In page.

  2. Change Your Password option in the My Account section.

Resetting Password via the Sign-In Page

If you forget your password, follow these steps:

  1. On the Sign-In page, click Forgot Password?

  2. You will be redirected to the Forgot Password screen.

  3. Enter your registered Email or User ID to receive a password reset link.

  4. Click Continue.

    • If your account is associated with multiple tenant spaces, you will be prompted to select a tenant space.

    • Click Submit to proceed.

  5. A message confirms that a reset link has been sent to your registered email address.

  6. Navigate to your inbox and click the password reset link in the email.

  7. You will be redirected to the Reset Password page.

    • Enter a New Password.

    • Confirm the password by entering it again.

    • Click Continue.

  8. A confirmation message appears, confirming that your password has been successfully reset.

  9. You will be redirected to the Sign-In page to log in with your new password.

Changing Password via My Account

If you know your current password but want to update it, use the Change Your Password option:

  1. Navigate to the My Account page.

  2. Select the Password tab.

  3. The Change Password window appears.

  4. Enter your Current Password.

  5. Enter your New Password.

  6. Confirm the new password by entering it again.

  7. Click Update.

  8. A confirmation message is displayed, and your password is updated successfully.

Please note: An email notification will be sent to your registered email containing the BDB Sign-In link. You must re-sign in to access your account with the updated password.

By following these steps, users can reset a forgotten password or securely update their existing password through the My Account section.

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